Services
Maintenance Service
- Checking CCTV system history and maintenance schedules
- Visually inspect all major CCTV components including cabling & connections where accessible for signs of deterioration or damage
- Check all CCTV control equipment (monitors, DVR/NVR, Multiplexer etc.)
- Check and clean cameras, lenses and housings as necessary
- Check lenses for correct field of view and adjust as necessary
- Check pictures for correct field of view and adjust as necessary
- Check recording and playback quality
- Compare current recorded images to previously taken reference images and change settings if required
- Report on any temporary obscuring of camera images e.g. growing trees and bushes
- Repair any minor faults (where possible)
- Retrain the users on the use of the CCTV system (if required)
- Discuss any issues with the customer while on site and demonstrate as required including compliance with Data Protection Act
Maintenance Program
We are offering the following types of Maintenance program for your system:
Free Maintenance: Above mentioned services will be provided at free of cost for first month. Later client can choose any of two services mentioned below
Option 1. Planned Maintenance: Our planned servicing system is carried out on a scheduled basis every month. The program offers you the complete audit of your CCTV surveillance system, the documentation associated with it and the training required for the operators. The program also includes above services and free online/telephone service. Client has to pay only the cost of faulty parts, which we will supply at a discounted rate. Our technical team will check the entire system as mentioned above once in a month and will resolve if found any fault/ discrepancies.
Option 2. Call Basis Maintenance: Our Call basis maintenance system is carried out on service calls required by the clients. Our response time on your service call will be 03 (three) hours for 3 different locations at a time within Dhaka City and for outside of Dhaka City is 48 (forty eight) hours for 2 different locations at a time.